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We please ask for you to arrive 15-20 minutes prior to your first treatment. This will allow you the opportunity to change into your robe and slippers and relax in the Serenity Room or Bistro prior to your appointment. Arriving late will cheat you of precious minutes of your treatment, as your treatment will end on time so as not to delay the next guest.
So that all our guests may have the most relaxing experience, we ask that cell phone use be limited to the Bistro area only. In the case of an emergency where you would need to be reached, please provide the main spa phone number. Our staff will notify you immediately if there is a problem.
We ask that you do not bring children to the spa unless they are receiving a service.
In order to accommodate all our guests, we require 24 hours notice when canceling appointments. This enables us to allow clients on our wait list the opportunity to schedule an appointment.
Tips to know...
Vichy Shower & Wet Room Etiquette
Our wet room is equipped to make a splash! Having a fully tiled room, with radiant heat floors makes your experience luxurious. Upon arrival you may use our disposable undergarments or undress to your comfort level. After treatment you may take advantage of our rainfall Vichy shower and massage or you may shower yourself right in the treatment room. Your privacy and comfort is our goal to make your experience something to remember.
When scheduling a Facial
If this is your first time, we recommend that you arrive approximately 15 minutes before your scheduled appointment to speak to our aesthetician about your service. If you are currently using any topical creams, lotions, etc. prescribed by a dermatologist/physician, we recommend that you consult with them prior to scheduling this service.
When Scheduling a Massage
If this is your first time, we recommend that you arrive approximately 15 minutes before your scheduled appointment to speak to our Massage Therapist about the various massages we offer based on your expectations and to complete a short form. Please undress to your level of comfort, however, undressing completely will allow the massage therapist to thoroughly massage all muscle groups.
If you are pregnant, please note that massages can not be performed until you are in your second trimester
When Scheduling a Pedicure
We recommend that you wear loose clothing that can be rolled up to your knees in order to allow our pedicure specialist to provide you with the best service. We also recommend that you bring flop-flops to wear when you leave our spa and that you do not put socks, tights, hose or closed toed shoes on for at least one hour after your pedicure
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When Scheduling Your Waxing Service
Brows/Face/Lip
If you are currently using any topical creams, lotions etc. prescribed by a dermatologist or physician, or have recently had a chemical peel or microderm abrasion please consult with your physician prior to scheduling your appointment. Should this be the first time you are receiving this service or have sensitive skin, please tell the receptionist when booking your appointment as we may recommend that you come in a few days before your scheduled appointment to test a small area for sensitivity. We recommend that you do not schedule this service the same day as a special event as you may experience some redness. Facial waxing is not recommended if you are also receiving a facial within 24 hours before or after this service.
Bikini
For the best results, we recommend that you exfoliate (loofah works best) a few days prior to your service. Please allow the area to grow for two to three weeks and the hair should be trimmed to approximately one-quarter inch in length (about the length of the hair in your eyebrows). If you have sensitive skin or if this is your first time receiving this service, please tell the receptionist when scheduling you appointment as we may recommend that you come in a few days before your scheduled appointment to test a small area for sensitivity.
Brazilian
For the best results, we recommend that you exfoliate (loofah works best) a few days prior to your service. Please allow the area to grow for two to three weeks and the hair should be trimmed to approximately one-quarter inch in length (about the length of the hair in your eyebrows). If you have sensitive skin or if this is your first time receiving this service, please tell the receptionist when scheduling you appointment as we may recommend that you come in a few days before your scheduled appointment to test a small area for sensitivity. This service is normally done undressed from the waist down, and you will be partially covered during the service. We recommend an anti-inflammatory pain reliever one hour prior to the service.
Back
For the best results, we recommend that you exfoliate (loofah works best) a few days prior to your service. Please allow the area to grow for two to three weeks and the hair should be trimmed to approximately one-quarter inch in length (about the length of the hair in your eyebrows). If you have sensitive skin or if this is your first time receiving this service, please tell the receptionist when scheduling you appointment as we may recommend that you come in a few days before your scheduled appointment to test a small area for sensitivity.
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